DATA SECURITY AGREEMENT This
Data Security Agreement (“Agreement”) effective ______________, is made
and entered into this _____ day of ________________ , 20___ by and
between (“Utility”) and _____________________, an Energy Service Entity
(“ESE”) with offices at
_________________________________________________; and together with
Utility the ("Parties" and each, individually, a “Party”). RECITALS WHEREAS,
ESE desires to have access to Confidential Customer Utility
Information, or the New York State Public Commission (“Commission”) has
ordered Utility to provide to ESE customer information; and WHEREAS, ESE has obtained consent
1
from all customers from whom the ESE intends to obtain information from Utility; and 1 Customer consent is not obtained by the ESE when Green Button Connect (GBC) is utilized as the data sharing mechanism. WHEREAS,
ESE may utilize a third party to fulfill its Service obligations,
including but not limited to, Electronic Data Interchange (“EDI”)
communications with Utility, data collection or analysis, or billing;
and WHEREAS, ESE utilization of a third party provider does not relieve ESE of their transactional obligation; and
WHEREAS, Utility and ESE also desire to enter into this Agreement to
establish, among other things, the full scope of ESE’s obligations of
security and confidentiality with respect to the Confidential Customer
Utility Information in a manner consistent with the orders, rules and
regulations of the Commission and requirements of Utility, as well as
the obligations of the Utility under this Agreement; and NOW,
THEREFORE, in consideration of the premises and of the covenants herein
contained, and for other good and valuable consideration, the receipt
and sufficiency of which are hereby acknowledged, the Parties, intending
to be legally bound, hereby agree as follows: - 1. Definitions.
- a.
“Confidential ESE Information” means information that ESE is: (A)
required by the Uniform Business Practices (“UBP”), DERS UBP (“UBP
DERS”) or Commission order or rule to receive from the end use customer
and provide to Utility to enroll the customer
or (B) any other information provided by ESE to Utility and marked
confidential by the ESE, but excludes (i) information which is or
becomes generally available to the public other than as a result of a
disclosure by Receiving Party or its Representatives; (ii) information
which was already known to Receiving Party on a non-confidential basis
prior to being furnished to Receiving Party by Disclosing Party; (iii)
information which becomes available to Receiving Party on a
non-confidential basis from a source other than Disclosing Party or a
representative of Disclosing Party if such source was not subject to any
prohibition against transmitting the information to Receiving Party and
was not bound by a confidentiality agreement with Disclosing Party;
(iv) information which was independently developed by the Receiving
Party or its Representatives without reference to, or consideration of,
the Confidential Information; or (v) information provided by the
customer with customer consent where the customer expressly agrees that
the information is public.
- b. “Confidential Customer Utility
Information” means information that Utility is: (A) required by the UBP
at Section 4: Customer information (C)(2), (3) or UBP DERS at Section
2C: Customer Data (C)(2), to provide to ESE or (B) any other information
provided to ESE by Utility and marked confidential by the Utility at
the time of disclosure, but excludes (i) information which is or becomes
generally available to the public other than as a result of a
disclosure by Receiving Party or its Representatives; (ii) information
which was already known to Receiving Party on a non-confidential basis
prior to being furnished to Receiving Party by Disclosing Party; (iii)
information which becomes available to Receiving Party on a
non-confidential basis from a source other than Disclosing Party or a
representative of Disclosing Party if such source was not subject to any
prohibition against transmitting the information to Receiving Party and
was not bound by a confidentiality agreement with Disclosing Party;
(iv) information which was independently developed by the Receiving
Party or its Representatives without reference to, or consideration of,
the Confidential Information; or (v) information provided by the
customer with customer consent where the customer expressly agrees that
the information is public.
- c. “Confidential Information” means, collectively, Confidential Customer Utility Information or Confidential ESE Information.
- d.
“Cybersecurity and Data Privacy Protections” refer to controls
addressing the risk to IT systems and data. These cybersecurity
requirements are applicable to ESE or its Third-Party Representative
that electronically exchange Confidential Customer Utility Information,
not including by email, with Utility. These controls also implement and
address the risk of improper access, or misuse, of Confidential Customer
Utility Information. The data privacy protections are required of any
ESE that process Confidential Customer Utility Information
- e.
“Data Protection Requirements” means, collectively, (A) all national,
state, and local laws, regulations, or other government standards
relating to the protection of information that identifies or can be used
to identify an individual that apply with respect to ESE or its
Representative’s Processing of Confidential Customer Utility
Information; (B) industry best practices or frameworks to secure
information, computer systems, network, and devices using a
defense-in-depth approach, such as and including, but not limited to,
NIST SP 800-53, ISO 27001 / 27002, COBIT, CIS Security Benchmarks, Top
20 Critical Controls as best industry practices and frameworks may
evolve over time; and (C) the Commission rules, regulations, and
guidelines relating to data access, Cybersecurity and Data Privacy
Protection, including the Commission-approved UBP and UBP DERS. Subject
to the above, The ESE will determine and implement the necessary
Cybersecurity and Data Privacy Protections to be in compliance with the
Commission’s Order Establishing Minimum Cybersecurity and Data Privacy
Protections and Making Other Findings in Cases 18-M-0376, 15-M-0180 and
98-M-1343 at page49 issued and effective October 17, 2019.
- f.
“Data Security Incident” means a situation when Utility or ESE
reasonably believes that there has been: (A) the loss or misuse (by any
means) of Confidential Information; (B) the unauthorized acquisition of
computerized data that compromises the security, confidentiality, or
integrity of Confidential Information, or Private Information as defined
by GBL § 899-aa, computer systems, network and devices used by a
business; (C) any other act or omission that compromises the security,
confidentiality, or integrity of Confidential Information, or (D) any
material breach of any Data Protection Requirements in relation to the
Processing of Confidential Information, including by any current or
former Representatives.
- g. “DER Supplier” or “DERS” has the
meaning set forth in the UBP DERS approved by the Commission and as it
may be amended from time to time, which is “[a] supplier of one or more
DERs that participates in a Commission authorized and/or utility or
DSP-operated program or market. DERS may choose to provide DERs as
standalone products or services, or may choose to bundle them with
energy commodity. CDG Providers and On-Site Mass Market DG Providers are
included within the definition of DERS. Entities which sell both DERs
and energy commodity are both DERS and ESCOs.”
- h. “Direct
Customer” has the meaning set forth in the UBP approved by the
Commission and as it may be amended from time to time, which is “An
entity that purchases and schedules delivery of electricity or natural
gas for its own consumption and not for resale. A customer with an
aggregated minimum peak connected load of 1 MW to a designated zonal
service point qualifies for direct purchase and scheduling of
electricity provided the customer complies with NYISO requirements. A
customer with annual usage of a minimum of 3,500 dekatherms of natural
gas at a single service point qualifies for direct purchase and
scheduling of natural gas.”
- i. “ESCO” has the meaning set
forth in the UBP approved by the Commission and as it may be amended
from time to time, which is “An entity eligible to sell electricity
and/or natural gas to end-use customers using the transmission or
distribution system of a utility. ESCOs may perform other retail service
functions.”
- j. “ESE” means any entity (including, but not
limited to, ESCOs, Direct Customers, DERS, and contractors of such
entities with an electronic connection to the Utility other than by
email) that provides energy or performs an energy related service and is
seeking access to Confidential Customer Utility Information.
- k.
“Green Button Connect” or “GBC” provides a set of standards for
allowing interoperable communications of energy usage and billing
information between utilities and ESEs.
- l. “PSC” or “Commission” shall have the meaning attributed to it in the Recitals.
- m.
“Processing” (including its cognate, “process”) means any operation,
action, error, omission, negligent act, or set of operations, actions,
errors, omissions, or negligent acts that is performed using or upon
Confidential Information or Utility Data, whether it be by physical,
automatic or electronic means, including, without limitation,
collection, recording, organization, storage, access, adaptation,
alteration, retrieval, use, transfer, hosting, maintenance, handling,
retrieval, consultation, use, disclosure, dissemination, exfiltration,
taking, removing, copying, processing, making available, alignment,
combination, blocking, deletion, erasure, or destruction.
- n.
“Third-Party Representatives” or “Representatives” means those agents
acting on behalf of ESEs that are contractors or subcontractors and that
store, transmit or process Confidential Customer Utility Information.
For the avoidance of doubt, Third-Party Representatives do not include
ESEs and their members, directors, officers or employees who need to
know Confidential Customer Utility Information for the purposes of
providing Services.
- o. “Services” mean any assistance in the
competitive markets provided by ESEs to end use customers or ESCOs,
Direct Customers or DERS that also require interaction with a Utility,
including but not limited to the electronic exchange of information with
a Utility, and must be provided in accordance with Commission Orders,
the UBP or UBP DERS, where applicable. Commission Orders, the UBP or
the UBP DERS may not apply to Third Party Representatives that are not
electronically interconnected with a utility other than by email.
- p. “Utility Data” means data held by Utility, whether produced in the normal course of business or at the request of ESE.
- 2. Scope of the Agreement. This
Agreement shall govern the Cybersecurity and Data Privacy Protections
of ESEs that electronically receive or exchange customer information,
other than email, from a direct connection with the Utility IT systems
and the privacy protections that apply to Confidential Information
disclosed to ESE or to which ESE is given access by Utility, including
all archival or back-up copies of the Confidential Information held or
maintained by ESE (or its Representatives) and Confidential ESE
Information. No financial information, other than billing information,
will be provided pursuant to this Agreement. If any information is
inadvertently sent to ESE or Utility, ESE or Utility will immediately
notify the Utility/ESE and destroy any such information in the
appropriate manner.
- 3. ESE Compliance with all Applicable Commission Uniform Business Practices. The
Parties agree that the Commission’s UBP and UBP DERS set forth rules
governing the protection of Confidential Customer Utility Information
and electronic exchange of information between the Parties, including
but not limited to EDI.
- 4. Customer Consent. The
Parties agree that the UBP, UBP DERS, Federal, State and local laws,
and the orders, rules and regulations of the Commission govern an ESE’s
obligation to obtain informed consent from all customers before ESE
requests Confidential Customer Utility Information from Utility. The
ESE agrees to comply with the UBP, UBP DERS (when applicable), Federal,
State and local laws, the orders, rules and regulations of the
Commission, and the Utility’s tariffs regarding customer consent.
- 5. Provision of Information. Utility agrees to provide to ESE or its Third-Party Representatives, certain
Confidential Customer Utility Information, as requested, provided that:
(A) if the utility has identified a potential Cybersecurity or Data
Privacy Protection issue ESE (and its Third-Party Representatives with
an electronic connection to the utility other than by email) are in
compliance with the terms of this Agreement in all material respects; (B) if
required by Utility due to the identification of a potential or actual
Data Security Incident, ESE shall undergo an audit, at the ESE’s
expense
3
; (C) ESE (and its Third-Party Representatives with an
electronic connection to the utility other than by email) shall have and
maintain throughout the term, systems and processes in place and as
detailed in the Self Assessment to protect utility IT systems, Data
Privacy Protections and Confidential Customer Utility Information.
Provided the foregoing prerequisites have been satisfied, ESE shall be
permitted access to Confidential Customer Utility Information and/or
Utility shall provide such Confidential Customer Utility Information to
ESE. Nothing in this Agreement will be interpreted or construed as
granting either Party any license or other right under any patent,
copyright, trademark, trade secret, or other proprietary right or any
right to assert any lien over or right to withhold from the other Party
any Data and/or Confidential Information of the other Party. Utility
will comply with the security requirements set forth in its Assessment.
- 6. Confidentiality. ESE
shall: (A) hold all Confidential Customer Utility Information in strict
confidence pursuant to the UBP or UBP DERS and Commission’s orders and
rules; except as otherwise expressly permitted by Section 7 herein; (B)
not disclose Confidential Customer Utility Information to any
Third-Party Representatives, or affiliates, except as set forth in
Section 7(a) of this Agreement; (C) not Process Confidential Customer
Utility Information other than for the Services defined in the Recitals
as authorized by this Agreement; (D) limit
3
An audit related to a Data Security Incident is used to verify that the
necessary Cybersecurity and Data Privacy Protections are in place for
the utility to provide certain Confidential Customer Utility Information
to the ESE or its Third-Party Representatives with an electronic
connection to the utility, other than by email. The same audit
requirements will apply as in Section 9. However, the ESE will be
responsible for the cost of the audit in order to be re-authorized to
receive data from the utility. - reproduction
of Confidential Customer Utility Information; (E) store Confidential
Customer Utility Information in a secure fashion at a secure location
that is not accessible to any person or entity not authorized to receive
the Confidential Customer Utility Information under the provisions
hereof; and (F) otherwise use at least the same degree of care to avoid
publication or dissemination of the Confidential Customer Utility
Information as ESE employs (or would employ) with respect to its own
confidential information that it does not (or would not) desire to have
published or disseminated, but in no event less than reasonable care. At
all times, Utility shall have the right for cause to request reasonable
further assurances that the foregoing restrictions and protections
concerning Confidential Customer Utility Information are being observed
and ESE shall be obligated to promptly provide Utility with the
requested assurances. An ESE may provide Confidential Customer Utility
Information to a Third-Party representative without a direct electronic
connection with the Utility, to assist the ESE in providing permitted
Services, but an ESE utilizing such Third party Representative shall be
solely responsible and fully liable for the actions of the Third Party
Representative.
Utility
shall: (A) hold all Confidential ESE Information in strict confidence;
except as otherwise expressly permitted by Section 7 herein; (B) not
disclose Confidential ESE Information to any other person or entity
except as set forth in Section 7(a) of this Agreement; (C) not Process
Confidential ESE Information other than for the Services defined in the
Recitals as authorized by this Agreement; (D) limit reproduction of
Confidential ESE Information; (E) store Confidential ESE Information in a
secure fashion at a secure location that is not accessible to any
person or entity not authorized to receive the Confidential ESE
Information under the provisions hereof; (F) otherwise use at least the
same degree of care to avoid publication or dissemination of the
Confidential ESE Information as Utility employs (or would employ) with
respect to its own confidential information that it does not (or would
not) desire to have published or disseminated, but in no event less than
reasonable care; and (G) to the extent required by ESE, each Third
Party Representative with a need to know the Confidential ESE
Information shall sign the Third-Party Representative Agreement set
forth as Exhibit B to this Agreement. At all times, ESE shall have the
right for cause to request reasonable further assurances that the
foregoing restrictions and protections concerning Confidential ESE
Information are being observed and Utility shall be obligated to
promptly provide ESE with the requested assurances. This Section 6 supersedes prior data security agreements between the Parties pertaining to Confidential Information. - 7. Exceptions Allowing ESE to Disclose Confidential Customer Utility Information.
- a. Disclosure to Representatives.
Notwithstanding the provisions of Section 6 herein, the Parties may
disclose Confidential Information to their Third-Party Representatives
who have a legitimate need to know or use such Confidential Customer
Utility Information for the purposes of providing Services in accordance
with the UBP, UBP DERS and Commission orders and rules, provided that
each such Third-Party Representative first is advised by the disclosing
Party of the sensitive and confidential nature of such Confidential
Customer Utility Information. Notwithstanding the foregoing, the ESE
shall be liable for any act or omission of its Third-Party
Representative, including without limitation, those acts or omissions
that would constitute a breach of this Agreement.
- b. Disclosure if Legally Compelled.
Notwithstanding anything herein, in the event that a Party or any of
its Third-Party Representatives receives notice that it has, will, or
may become compelled, pursuant to applicable law or regulation or legal
process to disclose any Confidential Information (whether by receipt of
oral questions, interrogatories, requests for information or documents
in legal proceedings, subpoenas, civil investigative demands, other
similar processes, or otherwise), that Party shall, except to the extent
prohibited by law, within one (1) business day, notify the other Party,
orally and in writing, of the pending or threatened compulsion. To the
extent lawfully allowable, the Parties shall have the right to consult
and the Parties will cooperate, in advance of any disclosure, to
undertake any lawfully permissible steps to reduce and/or minimize the
extent of Confidential Information that must be disclosed. The Parties
shall also have the right to seek an appropriate protective order or
other remedy reducing and/or minimizing the extent of Confidential
Information that must be disclosed. In any event, the Party and its
Third-Party Representatives shall disclose only such Confidential
Information which they are advised by legal counsel that they are
legally required to disclose in order to comply with such applicable law
or regulation or legal process (as such may be affected by any
protective order or other remedy obtained by the Party) and the Party
and its Third-Party Representatives shall use all reasonable efforts to
ensure that all Confidential Information that is so disclosed will be
accorded confidential treatment.
- 8. Return/Destruction of Information.
Within thirty (30) days after Utility’s written demand, ESE shall (and
shall cause its Third-Party Representatives to) cease to access and
Process Confidential Customer Utility Information and shall at the
Utility’s option: (A) return such Confidential Customer Utility
Information to Utility in such manner, format, and timeframe as
reasonably requested by Utility or, if not so directed by Utility, (B)
shred, permanently erase and delete, degauss or otherwise modify so as
to make unreadable, unreconstructible and indecipherable (“Destroy”) all
copies of all Confidential Customer Utility Information (including any
and all extracts, compilations, studies, or other documents based upon,
derived from, or containing Confidential Customer Utility Information)
that has come into ESE’s or its Third-Party Representatives’ possession,
including Destroying Confidential Customer Utility Information from all
systems, records, archives, and backups of ESE and its Third-Party
Representatives, and all subsequent access, use, and Processing of the
Confidential Customer Utility Information by ESE and its Third-Party
Representatives shall cease, provided any items required to be
maintained by governmental administrative rule or law or necessary for
legitimate business or legal needs will not be destroyed until permitted
and will remain subject to confidentiality during the retention period.
A Utility making a written demand of an ESE for the return or
destruction of Confidential Customer Utility Information will specify
the reason for the demand. ESE agrees that upon a customer revocation
of consent, ESE warrants that it will no longer access through Utility
Confidential Customer Utility Information and that it will Destroy any
Confidential Customer Utility Information in its or its Third-Party
Representative’s possession. Notwithstanding the foregoing, ESE and its
Third-Party Representatives shall not be obligated to erase
Confidential Customer Utility Information contained in an archived
computer system backup maintained in accordance with their respective
security or disaster recovery procedures, provided that ESE and its
Third-Party Representatives shall: (1) not have experienced an actual
Data Security Incident; (2) maintain Cybersecurity and Data Privacy
Protections to limit access to or recovery of Confidential Customer
Utility Information from such computer backup system and; (3) keep all
such Confidential Customer Utility Information confidential in
accordance with this Agreement. ESE shall, upon request, certify to
Utility that the destruction by ESE and its Third-Party Representatives
required by this Section has occurred by (A) having a duly authorized
officer of ESE complete, execute, and deliver to Utility a certification
and (B) obtaining substantially similar certifications from its
Third-Party Representatives and maintaining them on file. Compliance
with this Section 8 shall not relieve ESE from compliance with the other
provisions of this Agreement. The written demand to Destroy or return
Confidential Customer Utility Information pursuant to this Section may
occur if the ESE has been decertified pursuant to the UBP or UBP DERS,
the Utility has been notified of a potential or actual Data Security
Incident and Utility has a reasonable belief of potential ongoing harm
or the Confidential Customer Utility Information has been held for a
period in excess of its retention period. The obligations under this
Section shall survive any expiration of termination of this Agreement.
Subject to applicable federal, state and local laws, rules, regulations
and orders, at ESE’s written demand and termination of electronic
exchange of data with Utility, Utility will Destroy or return, at ESE’s
option, Confidential ESE Information.
- 9. Audit.
Upon thirty (30) days notice to ESE, ESE shall permit an auditor
selected by the Utility through a competitive solicitation and agreed
(“CSA”) to by the ESE to audit and inspect, at Utility’s sole expense
(except as otherwise provided in this Agreement), and provided that the
audit may occur no more often than once per twelve (12) month period
(unless otherwise required by Utility’s regulators). The audit may
include (A) the facilities of ESE and ESE’s Third-Party Representatives
where Confidential Customer Utility Information is Processed by or on
behalf of ESE; (B) any computerized or paper systems used to Process
Confidential Customer Utility Information; and (C) ESE’s security
practices and procedures, facilities, resources, plans, procedures, and
books and records relating to the privacy and security of Confidential
Customer Utility Information. Such audit rights shall be limited to
verifying ESE’s compliance with this Agreement, including all applicable
Data Protection Requirements. If the ESE provides a SOC II report or
its equivalent to the Utility, or commits to complete an independent
third-party audit of ESE’s compliance with this Agreement acceptable to
the Utility at ESE’s sole expense, within one hundred eighty (180) days,
no audit by an auditor selected by the Utility through a CSA and
conducted at Utility’s sole expense is necessary absent a Data Security
Incident. Any audit must be subject to confidentiality and
non-disclosure requirements set forth in Section 6 of this Agreement.
The auditor will audit the ESE’s compliance with the required
Cybersecurity and Data Privacy Protections and provide those results to
the utility and ESE. The audit report sent to the utility shall not
include any ESE confidential information, it will simply provide an
assessment as to the ESE’s compliance with the terms of this agreement.
In the event of a “failed” audit dispute, the dispute resolution
processes outlined in the UBP can be utilized or a complaint can be
brought to the Department of Public Service’s Office of Consumer
Services Staff. Utility shall provide ESE with a report of the findings
as a result of any audit carried out by an auditor selected by a CSA.
ESE shall, within thirty (30) days, or within a reasonable time period
agreed upon in writing between the ESE and Utility, correct any
deficiencies identified in the audit, and provide the SOC II audit
report or its equivalent or the report produced by the independent
auditor at ESE expense to the Utility and provide a report regarding the
timing and correction of identified deficiencies to the Utility.
- 10. Investigation.
Upon notice to ESE, ESE shall assist and support Utility in the event
of an investigation by any regulator or similar authority, if and to the
extent that such investigation relates to Confidential Customer Utility
Information Processed by ESE on behalf of Utility. Such assistance
shall be at Utility’s sole expense, except where such investigation was
required due to the acts or omissions of ESE or its Representatives, in
which case such assistance shall be at ESE’s sole expense.
- 11. Data Security Incidents.
ESE is responsible for any and all Data Security Incidents involving
Confidential Customer Utility Information that is Processed by, or on
behalf of, ESE. ESE shall notify Utility in writing immediately (and in
any event within forty-eight (48) hours) whenever ESE reasonably
believes that there has been a Data Security Incident. After providing
such notice, ESE will investigate the Data Security Incident, and
immediately take all necessary steps to eliminate or contain any
exposure of Confidential Customer Utility Information and keep Utility
advised of the status of such Data Security Incident and all matters
related thereto. ESE further agrees to provide, at ESE’s sole cost: (1)
reasonable assistance and cooperation requested by Utility and/or
Utility’s designated representatives, in the furtherance of any
correction, remediation, or investigation of any such Data Security
Incident; (2) and/or the mitigation of any damage, including any
notification required by law or that Utility may determine appropriate
to send to individuals impacted or potentially impacted by the Data
Security Incident; and (3) and/or the provision of any credit reporting
service required by law or that Utility deems appropriate to provide to
such individuals. In addition, within thirty (30) days of confirmation
of a Data Security Incident, ESE shall develop and execute a plan,
subject to Utility’s approval, which approval will not be unreasonably
withheld, that reduces the likelihood of a recurrence of such Data
Security Incident. ESE agrees that Utility may at its discretion and
without penalty immediately suspend performance hereunder and/or
terminate the Agreement if a Data Security Incident occurs and it has a
reasonable belief of potential ongoing harm. Any suspension made by
Utility pursuant to this paragraph 11 will be temporary, lasting until
the Data Security Incident has ended, the ESE security has been restored
to the reasonable satisfaction of the Utility so that Utility IT
systems and Confidential Customer Utility Information are safe and the
ESE is capable of maintaining adequate security once electronic
communication resumes. Actions made pursuant to this paragraph,
including a suspension will be made, or subject to dispute resolution
and appeal as applicable, pursuant to the UBP or UBP DERS processes as
approved by the Commission.
- 12. No Intellectual Property Rights Granted.
Nothing in this Agreement shall be construed as granting or conferring
any rights, by license, or otherwise, expressly, implicitly, or
otherwise, under any patents, copyrights, trade secrets, or other
intellectual property rights of Utility, and ESE shall acquire no
ownership interest in the Confidential Customer Utility Information.
No rights or obligations other than those expressly stated herein shall
be implied from this Agreement.
- 13. Additional Obligations.
- a.
ESE shall not create or maintain data which are derivative of
Confidential Customer Utility Information except for the purpose of
performing its obligations under this Agreement, as authorized by the
UBP or UBP DERS, or as expressly authorized by the customer, unless that
use violates Federal, State, and local laws, tariffs, rules, and
regulations. For purposes of this Agreement, the following shall not be
considered Confidential Customer Utility Information or a derivative
thereof: (i) any customer contracts, customer invoices, or any other
documents created by ESE that reference estimated or actual measured
customer usage information, which ESE needs to maintain for any tax,
financial reporting or other legitimate business purposes consistent
with the UBP or UBP DERS; and (ii) Data collected by ESE from customers
through its website or other interactions based on those customers’
interest in receiving information from or otherwise engaging with ESE or
its partners.
- b. ESE shall comply with all applicable privacy
and security laws to which it is subject, including without limitation
all applicable Data Protection Requirements and not, by act or omission,
place Utility in violation of any privacy or security law known by ESE
to be applicable to Utility.
- c. ESE shall have in place
appropriate and reasonable processes and systems, including an
Information Security Program, defined as having completed an accepted
Attestation as reasonably determined by the Utility in its discretion,
to protect the security of Confidential Customer Utility Information and
protect against a Data Security Incident, including, without
limitation, a breach resulting from or arising out of ESE’s internal
use, processing, or other transmission of Confidential Customer Utility
Information, whether between or among ESE’s Third-Party Representatives,
subsidiaries and affiliates or any other person or entity acting on
behalf of ESE, including without limitation Third-Party Representatives.
The Utility’s determination is subject to the dispute resolution
process under the UBP or UBP DERS. d. ESE and Utility shall safely
secure or encrypt during storage and encrypt during transmission all
Confidential Information, except that no encryption in transit is
required for email communications.
- e. ESE shall establish
policies and procedures to provide reasonable and prompt assistance to
Utility in responding to any and all requests, complaints, or other
communications received from any individual who is or may be the subject
of a Data Security Incident involving Confidential Customer Utility
Information Processed by ESE to the extent such request, complaint or
other communication relates to ESE’s Processing of such individual’s
Confidential Customer Utility Information.
- f. ESE shall
establish policies and procedures to provide all reasonable and prompt
assistance to Utility in responding to any and all requests, complaints,
or other communications received from any individual, government,
government agency, regulatory authority, or other entity that is or may
have an interest in the Confidential Customer Utility Information, data
theft, or other unauthorized release of Confidential Customer Utility
Information, disclosure of Confidential Customer Utility Information, or
misuse of Confidential Customer Utility Information to the extent such
request, complaint or other communication relates to ESE’s accessing or
Processing of such Confidential Customer Utility Information.
- g.
ESE will not process Confidential Customer Utility Information outside
of the United States or Canada absent a written agreement with Utility.
For the avoidance of doubt, Confidential Customer Utility Information
stored in the United States or Canada, or other countries as agreed upon
in writing will be maintained in a secure fashion at a secure location
pursuant to the terms and conditions of this Agreement.
- 14. Specific Performance.
The Parties acknowledge that disclosure or misuse of Confidential
Customer Utility Information in violation of this Agreement may result
in irreparable harm to Utility, the amount of which may be difficult to
ascertain and which may not be adequately compensated by monetary
damages, and that therefore Utility shall be entitled to specific
performance and/or injunctive relief to enforce compliance with the
provisions of this Agreement. Utility’s right to such relief shall be
in addition to and not to the exclusion of any remedies otherwise
available under this Agreement, at law or in equity, including monetary
damages, the right to terminate this Agreement for breach and the right
to suspend in accordance with the UBP, UBP DERS and the Commission’s
rules and orders the provision or Processing of Confidential Customer
Utility Information hereunder. ESE agrees to waive any requirement for
the securing or posting of any bond or other security in connection with
Utility obtaining any such injunctive or other equitable relief.
- 15. Indemnification.
To the fullest extent permitted by law, ESE shall indemnify and hold
Utility, its affiliates, and their respective officers, directors,
trustees, shareholders, employees, and agents, harmless from and against
any and all loss, cost, damage, or expense of every kind and nature
(including, without limitation, penalties imposed by the Commission or
other regulatory authority or under any Data Protection Requirements,
court costs, expenses, and reasonable attorneys’ fees) arising out of,
relating to, or resulting from, in whole or in part, the breach or
non-compliance with this Agreement by ESE or any of its Third-Party
Representatives except to the extent that the loss, cost, damage or
expense is caused by the negligence, gross negligence or willful
misconduct of Utility.
- 16. Notices. With
the exception of notices or correspondence relating to potential or
pending disclosure under legal compulsion, all notices and other
correspondence hereunder shall be sent by first class mail, by personal
delivery, or by a nationally recognized courier service. Notices or
correspondences relating to potential or pending disclosure under legal
compulsion shall be sent by means of Express Mail through the U.S.
Postal Service or other nationally recognized courier service which
provides for scheduled delivery no later than the business day following
the transmittal of the notice or correspondence and which provides for
confirmation of delivery. All notices and correspondence shall be in
writing and addressed as follows:
If to ESE, to: ESE Name: Name of Contact: Address: Phone: Email: If to Utility, to: Utility Name: Name of Contact: Address: Phone: Email: A
Party may change the address or addressee for notices and other
correspondence to it hereunder by notifying the other Party by written
notice given pursuant hereto. - 17. Term and Termination. This
Agreement shall be effective as of the date first set forth above and
shall remain in effect until terminated in accordance with the
provisions of the service agreement, if any, between the Parties or the
UBP or UBP DERS and upon not less than thirty (30) days’ prior written
notice specifying the effective date of termination, provided, however,
that any expiration or termination shall not affect the respective
obligations or rights of the Parties arising under this Agreement prior
to the effective date of termination. Utility may terminate this
Agreement if the ESE is decertified under Commission Orders, the UBP or
DER UBP, where applicable, has not served customers for two (2) years,
or has not had electronic communication, other than by email, with
Utility for one (1) year. Further, Utility may terminate this Agreement
immediately upon notice to ESE in the event of a material breach hereof
by ESE or its Third-Party Representatives. For the purpose of clarity,
a breach of Sections 3-4, 6-11, 12, 13, 15, and 23 shall be a material
breach hereof. The Breaching Party will provide the non-breaching Party
with a written description and notice of material breach. Upon the
expiration or termination hereof, neither ESE nor its Third-Party
Representatives shall have any further right to Process Confidential
Customer Utility Information or Customer Information, unless the
customer has given written or electronic consent to do so, and shall
immediately comply with its obligations under Section 8 and the Utility
shall not have the right to process Confidential ESE Information and
shall immediately comply with its obligations under Section 8.
- 18. Consent to Jurisdiction; Selection of Forum.
ESE irrevocably submits to the jurisdiction of the Commission and
courts located within the State of New York with regard to any dispute
or controversy arising out of or relating to this Agreement. ESE agrees
that service of process on it in relation to such jurisdiction may be
made by certified or registered mail addressed to ESE at the address for
ESE pursuant to Section 11 hereof and that such service shall be deemed
sufficient even under circumstances where, apart from this Section,
there would be no jurisdictional basis for such service. ESE agrees
that service of process on it may also be made in any manner permitted
by law. ESE consents to the selection of the New York State and United
States courts within ________ County, New York as the exclusive forums
for any legal or equitable action or proceeding arising out of or
relating to this Agreement. If the event involves all of the Utilities
jurisdiction will be in Albany County, New York.
- 19. Governing Law.
This Agreement shall be interpreted, and the rights and obligations of
the Parties determined in accordance with the laws of the State of New
York, without recourse to such state's choice of law rules.
- 20. Survival. The
obligations of ESE under this Agreement shall continue for so long as
ESE and/or ESE’s Third-Party Representatives continue to have access to,
are in possession of or acquire Confidential Customer Utility
Information even if all Agreements between ESE and Utility have expired
or been terminated.
- 21. Counterparts. This
Agreement may be executed in one or more counterparts, each of which
shall be deemed an original, but all of which shall together constitute
one and the same instrument. Copies of this Agreement and copies of
signatures on this Agreement, including any such copies delivered
electronically as a .pdf file, shall be treated for all purposes as
originals.
- 22. Amendments; Waivers.
Except as directed by the Commission, this Agreement may not be
amended or modified except if set forth in writing signed by the Party
against whom enforcement is sought to be effective. No forbearance by
any Party to require performance of any provisions of this Agreement
shall constitute or be deemed a waiver of such provision or the right
thereafter to enforce it. Any waiver shall be effective only if in
writing and signed by an authorized representative of the Party making
such waiver and only with respect to the particular event to which it
specifically refers.
- 23. Assignment.
This Agreement (and the Utility’s or ESE’s obligations hereunder) may
not be assigned by Utility, ESE or Third-Party Representatives without
the prior written consent of the non-assigning Party, and any purported
assignment without such consent shall be void. Consent will not be
unreasonably withheld.
- 24. Severability. Any
provision of this Agreement which is determined by any court or
regulatory body having jurisdiction over this Agreement to be invalid or
unenforceable will be ineffective to the extent of such determination
without invalidating the remaining provisions of this Agreement or
affecting the validity or enforceability of such remaining provisions.
- 25. Entire Agreement.
This Agreement (including any Exhibits hereto) constitutes the entire
Agreement between the Parties with respect to the subject matter hereof
and any prior or contemporaneous oral or written Agreements or
understandings with respect to such subject matter are merged herein.
This Agreement may not be amended without the written Agreement of the
Parties.
- 26. No Third-Party Beneficiaries. This
Agreement is solely for the benefit of, and shall be binding solely
upon, the Parties and their respective agents, successors, and permitted
assigns. This Agreement is not intended to benefit and shall not be for
the benefit of any party other than the Parties and the indemnified
parties named herein, and no other party shall have any right, claim, or
action as a result of this Agreement.
- 27. Force Majeure. No
Party shall be liable for any failure to perform its obligations in
connection with this Agreement, where such failure results from any act
of God or governmental action or order or other cause beyond such
Party’s reasonable control (including, without limitation, any
mechanical, electronic, or communications failure) which prevents such
Party from performing under this Agreement and which such Party is
unable to prevent or overcome after the exercise of reasonable
diligence. For the avoidance of doubt a Data Security Incident is not a
force majeure event.
- 28. Relationship of the Parties. Utility
and ESE expressly agree they are acting as independent contractors and
under no circumstances shall any of the employees of one Party be deemed
the employees of the other for any purpose. Except as expressly
authorized herein, this Agreement shall not be construed as authority
for either Party to act for the other Party in any agency or other
capacity, or to make commitments of any kind for the account of or on
behalf of the other.
- 29. Construction. This Agreement shall be construed as to its fair meaning and not strictly for or against any party.
- 30. Binding Effect.
No portion of this Agreement is binding upon a Party until it is
executed on behalf of that Party in the space provided below and
delivered to the other Party. The Utility shall execute and deliver a
signed original copy of this Agreement to the ESE within five (5)
business days of receiving an executed Agreement with a complete SA, if
the ESE has an electronic interconnection with the utility other than by
email, from the ESE. Prior to such execution and delivery by the
Parties, neither the submission, exchange, return, discussion, nor the
negotiation of this document, whether or not this document is then
designated as a “draft” document, shall have any binding effect on a
Party.
[signature page follows] IN WITNESS WHEREOF, the Parties have executed and delivered this Agreement as of the date first above written. UTILITY ESE By: ______________________________ By: ___________________________________ Name: ____________________________ Name: ________________________________ Title: _____________________________ Title: ________________________________ Date: _____________________________ Date: __________________________________ SELF-ATTESTATION OF Cybersecurity Protections
Each Utility, for itself only, represents that for all information
received from ESE, in response or pursuant to this Self-Attestation,
that is marked CONFIDENTIAL by ESE (Confidential Self-Attestation
Information) Utility shall: (A) hold such Confidential Self-Attestation
Information in strict confidence; (B) not disclose such Confidential
Self-Attestation Information to any other person or entity; (C) not
Process such Confidential Self-Attestation Information outside of the
United States or Canada; (D) not Process such Confidential
Self-Attestation Information for any purpose other than to assess the
adequate security of ESE pursuant to this Self-Attestation and to work
with ESE to permit it to achieve adequate security if it has not already
done so; (E) limit reproduction of such Confidential Self-Attestation
Information; (F) store such Confidential Self-Attestation Information in
a secure fashion at a secure location in the United States or Canada
that is not accessible to any person or entity not authorized to receive
such Confidential Self-Attestation Information under the provisions
hereof; (G) otherwise use at least the same degree of care to avoid
publication or dissemination of such Confidential Self-Attestation
Information as Utility employs (or would employ) with respect to its own
confidential information that it does not (or would not) desire to have
published or disseminated, but in no event less than reasonable care. The
Cybersecurity protections listed below are required before ESEs will be
allowed access to Utility IT systems or electronically exchange
Confidential Customer Utility Information with Utility. This SELF-ATTESTATION
OF INFORMATION SECURITY CONTROLS (“Attestation”), is made as of this
_____ day of ________________, 20___ by ___________________________, an
ESE to Consolidated Edison Company of New York, Inc., Orange and
Rockland Utilities, Inc., Central Hudson Gas & Electric Corporation,
National Fuel Gas Distribution Corporation, The Brooklyn Union Gas
Company d/b/a National Grid NY, KeySpan Gas East Corporation d/b/a
National Grid, and Niagara Mohawk Power Corporation d/b/a National Grid,
New York State Electric & Gas Corporation and Rochester Gas and
Electric Corporation (together, the New York State Joint Utilities or
“JU”). WHEREAS,
ESE desires to obtain or retain access to Utility IT systems and
electronically exchange Confidential Customer Utility Information
4
(as defined in this Data Security Agreement) with
Utility, ESE must THEREFORE self-attest to ESE’s compliance with the
Cybersecurity Protections (“Requirements”) as listed herein. ESE
acknowledges that non-compliance with any of the Requirements may result
in the termination of utility data access as per the discretion of any
of the JU, individually as a Utility or collectively, in whole or part,
for its or their system(s). Any termination process will proceed
pursuant to the Uniform Business Practices or Distributed Energy
Resources Uniform Business Practices. 4
“Confidential Customer Utility Information” means information that
Utility is: (A) required by the UBP at Section 4: Customer information
(C)(2), (3) or UBP DERS at Section 2C: Customer Data (C)(2), to provide
to ESE or (B) any other information provided to ESE by Utility and
marked confidential by the Utility at the time of disclosure, but
excludes (i) information which is or becomes generally available to the
public other than as a result of a disclosure by Receiving Party or its
Representatives; (ii) information which was already known to Receiving
Party on a non-confidential basis prior to being furnished to Receiving
Party by Disclosing Party; (iii) information which becomes available to
Receiving Party on a non-confidential basis from a source other than
Disclosing Party or a representative of Disclosing Party if such source
was not subject to any prohibition against transmitting the information
to Receiving Party and was not bound by a confidentiality agreement with
Disclosing Party; (iv) information which was independently developed by
the Receiving Party or its Representatives without reference to, or
consideration of, the Confidential Information; or (v) information
provided by the customer with customer consent where the customer
expressly agrees that the information is public. _____ | An Information Security Policy is implemented across the ESE’s corporation which includes officer level approval. | _____ | An
Incident Response Procedure is implemented that includes notification
within 48 hours of knowledge of a potential incident alerting utility
when Confidential Customer Utility Information is potentially exposed,
or of any other potential security breach. | _____ | Role-based access controls are used to restrict system access to authorized users and limited on a need-to-know basis. | _____ | Multi-factor
authentication is used for all remote administrative access, including,
but not limited to, access to production environments. | _____ | All
production systems are properly maintained and updated to include
security patches on a periodic basis. Where a critical alert is raised,
time is of the essence, and patches will be applied as soon as
practicable. | _____ | Antivirus software is installed on all servers and workstations and is maintained with up-to-date signatures. | _____ | All
Confidential Customer Utility Information is encrypted in transit
utilizing industry best practice encryption methods, except that
Confidential Information does not need to be encrypted during email
communications. | _____ | All
Confidential Customer Utility Information is secured or encrypted at
rest utilizing industry best practice encryption methods, or is
otherwise physically secured. | _____ | It
is prohibited to store Confidential Customer Utility Information on any
mobile forms of storage media, including, but not limited to, laptop
PCs, mobile phones, portable backup storage media, and external hard
drives, unless the storage media or data is encrypted. | _____ | All
Confidential Customer Utility Information is stored in the United
States or Canada only, including, but not limited to, cloud storage
environments and data management services. | _____ | ESE monitors and alerts their network for anomalous cyber activity on a 24/7 basis. | _____ | Security awareness training is provided to all personnel with access to Confidential Customer Utility Information. | _____ | Employee background screening occurs prior to the granting of access to Confidential Customer Utility Information. | _____ | Replication of Confidential Customer Utility Information to non-company assets, systems, or locations is prohibited. | _____ | Access
to Confidential Customer Utility Information is revoked when no longer
required, or if employees separate from the ESE or Third Party
Representative. |
Additionally, the attestation of the following item is requested, but is NOT part of the Requirements: _____ | ESE maintains an up-to-date SOC II Type 2 Audit Report, or other security controls audit report. |
IN WITNESS WHEREOF, ESE has delivered accurate information for this Attestation as of the date first above written. Signature: |
| Name: |
| Title: |
| Date: |
|
|